1. What are the power requirements for a spa?

Depending on the model of your spa chosen the requirements will be; 110volt dedicated outlet with a 20 amp plug for small models Or 220 volt hard wired connection with a 50 amp service for larger models.

2. Are there any special instructions to fill my spa at start up?

Just fill with a garden hose and enjoy.

3. How is a spa shipped and packaged if not delivered from a store?

The spa will arrive via common carrier truck and will be crated for protection.
Note: The driver will not assist you in un-loading the spa.
You should plan on having a few people to assist you in unloading the spa and moving it to its final destination.

4. Can I place my spa on a deck?

Yes, but be sure to check with the deck builder to determine the weight capacity that your deck can support.

5. Can the spa be placed in my yard on grass or dirt?

Generally the spa should have a supportive, level base to sit on. We recommend a 4 inch concrete slab, or a well-constructed, supportive wooded deck. If either of these options are not available you can purchase a pre-fabricated resin spa pad that comes in 6 pieces and is designed to support the weight of a spa. The portable spa pads sells for approx $300 and can be purchased from your local spa dealer.

6. What are the electrical costs associated with a spa every month?

Depending on the size, amount of use and outside temperature, on average in Florida most models cost average $20.00 per month.
That is with keeping the spa temperature at 100 degrees and using it for one hour every day.

7. What is the warranty? How do I get service?

Our warranties vary by model. Warranties range from 1-10 years on the spa equipment and the spa shell warranties ranges from 1 year to lifetime. In the unlikely event you should need service there are a couple of options. You can either contact a local authorized Leisure Bay dealer or send the defective part back to us. We are always here for you, with technicians standing by. We will gladly trouble shoot your problems through our toll free parts and service hot line. Once the problem is diagnosed the part can easily be removed and returned to us for repair or replacement.

8. How to return a control system for repair?

To return a control system for repair a Repair Authorization # must be included. Call  for authorization.
Control systems returned for repair must be returned complete including covers, heater ,sensors and  pressure switches.Systems returned without all the system panels will be delayed until the panel is received.If the system is not complete only the part returned will be repaired and you could have system parts that are defective and it may not operate correctly.